Frequently asked questions

At 9 rue des Dunes and on rang Saint-Léon in Saint-Tite-des-Caps, on Quebec's Côte-de-Beaupré, between Mont-Sainte-Anne and Le Massif de Charlevoix.

About 45 minutes (60 km) from Old Quebec City. Mont-Sainte-Anne is 16 minutes away, Le Massif de Charlevoix is under 30 minutes away and Baie-Saint-Paul is 30 minutes away.

Yes. Mont-Sainte-Anne is 16 minutes away and Le Massif de Charlevoix is under 30 minutes away. Every refuge has its own private hot tub, to enjoy in winter too.

Yes. Every refuge has its own private outdoor hot tub, surrounded by forest, with the river a two-minute walk away.

Yes. Each refuge has 2 bedrooms for 4 guests; Le Grand Pin, Le Grand Chêne and Le Grand Orme have 3 bedrooms for 6 guests. By booking several refuges, up to 62 people can stay. For a group, write to location@gestionprohost.com.

Yes. All refuges have air conditioning and electric heating, with adjustable temperature controls.

Wi-Fi is free. The password is in your arrival message, the refuge guide and on the television sticker.

The refuges have a Roku smart television with access to apps such as Netflix, Disney+, Crave and Radio-Canada. Sign in to your own accounts where required.

Breakfast is not provided, but coffee is included. For places to eat in the area, explore Le Montagnais, Le Marie-Beaupré, Café Apollo and Microbrasserie des Beaux Prés.

Each refuge’s maximum occupancy must be respected: six guests in refuges 16, 20 and 22, and four guests in all others.

Yes. Each of our 14 refuges has its own private outdoor hot tub to enjoy in every season.

Yes, from April 15 to October 31, with propane included. If you run out of propane, let us know: replacement tanks are available.

The river is about a two-minute walk from the refuges. Check the refuge guide for access details and respect private property.

See our online activity guide and the guide in your refuge to discover local attractions and our recommendations for the area.

Yes, for an additional fee. Add your pet to your reservation.

All our refuges are entirely non-smoking.

Each refuge’s maximum occupancy must be respected. Additional visitors are not permitted.

The housekeeping team comes at the end of your stay only.

Send a written request through the messaging service of the platform used to book, or email location@gestionprohost.com.

Check-in is available from 5 p.m. Check-out is no later than 11 a.m.

Yes. From 5 p.m., you can check in independently using the keypad lock. Please read the instructions sent before your stay.

There is no on-site reception desk. Check-in is self-service with a keypad lock. Instructions are sent by email or through the platform used to book.

Early check-in cannot be confirmed: our team needs the scheduled time to prepare your refuge.

Wash the dishes you used and place your garbage and recycling in the designated bins near the road. Also follow the check-out instructions sent for your refuge.

Parking is reserved for the duration of your stay. A vehicle left after check-out may be towed at your expense.

Please plan to charge your vehicle off site: we do not have an on-site charging station.

From $99 per night, depending on the refuge, the dates and the season. Stay fees and taxes are extra. The exact price appears in the booking engine as soon as you choose your dates.

Yes: $87 per stay, plus taxes, whatever the refuge or the number of nights. It appears with the total price in the booking engine, before you pay.

For a large group or a stay of ten days or more, send your request to location@gestionprohost.com.

Standard rates apply. For a large group or a stay of ten days or more, email location@gestionprohost.com to discuss the options.

One-night stays are generally unavailable. They may be offered when a single night remains open between two stays. Check availability online.

Payments are made online by credit card only.

Cancellation is free, with a full refund, up to 14 days before arrival. Less than 14 days before arrival, no refund is given. For bookings made on Airbnb or Booking, those platforms’ terms apply.

Contact Prohost Québec, the management team that sent your confirmation, at location@gestionprohost.com.

Check your spam folder and the email address used when booking. If you still cannot find it, email location@gestionprohost.com.

Yes, at 581-222-4642. Our virtual receptionist, powered by artificial intelligence, answers 24/7. To change or cancel a booking, email us at location@gestionprohost.com.